Subscription Terms and Conditions
Clear Overview
These Subscription Terms and Conditions explain how our subscription system works, what customers can expect and which responsibilities apply when entering a recurring billing agreement. The goal is to provide a transparent, secure and trustworthy structure that allows customers to understand every step before subscribing. At the same time, this Policy ensures reliability and stability for the continued operation of our subscription services.
Minimum Commitment Period
By purchasing a subscription, the customer agrees to a mandatory minimum term of three full billing cycles. This means the customer commits to paying the monthly subscription fee for at least three consecutive months. The minimum term ensures stable pricing, consistent inventory planning and uninterrupted service. A cancellation request submitted during this minimum term will only prevent renewal after the term has ended and does not cancel or refund the required three payments.
Pricing Stability and Future Adjustments
The price agreed upon at the beginning of the subscription remains fixed for the entire active period of the subscription. This guarantees cost stability for every customer. If a price change ever becomes necessary, customers will be notified in advance via email. No price change will occur without prior written notice. Customers who do not agree with a future price adjustment may choose to cancel their subscription in accordance with the required cancellation window.
Renewal Process and Billing Cycle
Each subscription renews automatically at the end of each monthly billing period. This renewal continues indefinitely after the minimum term has ended until the customer requests cancellation. The subscription is therefore a continuous agreement that does not end on its own. It remains the customer’s responsibility to monitor renewal dates and ensure payment information is accurate to avoid service interruptions.
Cancellation Requirements
To cancel a subscription successfully, the cancellation request must be submitted at least twenty days before the upcoming billing date. This twenty-day notice period allows our system to process cancellations correctly and ensures that payment and fulfillment procedures that have already begun cannot be disrupted. If a customer cancels later than twenty days before the renewal date, the cancellation will become effective for the following billing cycle. The next monthly charge will still be processed and cannot be refunded.
How to Manage or Cancel a Subscription
Customers can manage their subscription at any time through their personal customer portal. This portal provides access to billing information, renewal dates, payment methods and cancellation options. The portal can be accessed securely through the following link:
https://shopify.com/95539462521/account/pages/7c4a25d5-0da8-4259-bf5f-40ed6112e4d6
Customers are encouraged to log in regularly to ensure their details are correct and up to date. Subscriptions can also be cancelled through customer support if necessary, although the portal is the most reliable and quickest option.
Payment Responsibility
All subscription payments that have already been processed are non-refundable. This applies during the minimum commitment period as well as after it. Failed payments caused by expired cards or insufficient funds may trigger additional attempts by the billing system. Repeated payment failures may result in temporary suspension until the issue is resolved. It is the customer’s responsibility to maintain active and valid payment information.
No Retroactive Cancellations
Cancellations only apply to future billing cycles. Once a payment has been processed or a renewal has begun, it cannot be reversed. For this reason, understanding and respecting the twenty-day notice period is essential. Customers who wish to discontinue their subscription should act early and not wait until the final days before renewal.
Responsibility for Account Access
Access to the customer portal is essential for subscription management. The customer is responsible for ensuring they can log in, update personal details and manage their subscription as needed. If access issues occur, the customer should contact support promptly. Failure to manage login access does not remove subscription obligations.
Transparency and Customer Confidence
This Subscription Policy is written to ensure clarity, trust and a secure understanding of how the subscription operates. Customers can feel confident knowing prices remain stable, notifications are sent before any changes occur, renewals are predictable and cancellation procedures are clearly defined. At the same time, these guidelines ensure reliable and fair workflow management for our company, allowing us to offer consistent service without interruption.
Support and Assistance
If customers have questions or need help managing their subscription, our support team is available to assist. We are committed to providing clear explanations and timely responses. While subscription commitments must be honored and cancellation rules must be followed, we always aim to support customers with professionalism and care.